Effective date: March 4, 2026

This Privacy Policy describes how DLP Vision Group. (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website (the “Site”), request an appointment, or contact us.

Contact information

DLP Vision Group
4849 Van Nuys Blvd, #202A, Sherman Oaks, CA 91403
Phone: (310) 773-1280
Email: info (at) myretinahealth.com

Information we collect

• Information you provide: When you fill out a request form (including urgent appointment requests) or contact us, we may collect your name, email address, phone number, preferred appointment times, and any details you choose to share about your symptoms or medical history.
• Automatically collected information: We may collect technical data such as IP address, device type, browser type, pages viewed, referring/exit pages, and approximate location derived from your IP address.
• Cookies and similar technologies: We may use cookies, pixels, and similar technologies to operate the Site, remember preferences, and understand Site performance.

How we use information

• To respond to inquiries and schedule or coordinate appointments.
• To provide customer support and communicate with you about your request.
• To operate, maintain, and improve the Site, including analytics and troubleshooting.
• To help protect the security and integrity of the Site (e.g., fraud prevention and abuse monitoring).
• To comply with legal obligations.

Medical information and HIPAA

If you submit information that could be considered health-related, we treat it with heightened care. If we are acting as a health care provider and the information is “Protected Health Information” (PHI) under the Health Insurance Portability and Accountability Act (“HIPAA”), our use and disclosure of PHI may also be governed by applicable HIPAA requirements and our Notice of Privacy Practices (if/when provided).

Do not use this Site or email to send urgent or life-threatening information. If you believe you are experiencing a medical emergency, call 911.

How we share information

We may share information in the following circumstances:

• Service providers: With vendors that help us operate the Site or manage communications (e.g., web hosting, form processing, analytics, customer support) and who are contractually required to protect information.
• Health care operations: As needed to coordinate care, scheduling, billing, and related operations (as applicable).
• Legal and safety: If required by law, subpoena, court order, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets (subject to applicable privacy obligations).

Analytics and advertising

We may use analytics tools to understand how visitors use the Site. These tools may collect information sent by your browser as part of a web page request, including cookies and your IP address. We do not knowingly use the Site for interest-based advertising that targets users based on sensitive health information.

Your choices

• Cookies: You can control cookies through your browser settings (including deleting existing cookies). If you disable cookies, some Site features may not function properly.
• Communications: You may request that we stop sending non-essential communications by contacting us at the email address above.

California privacy rights (CCPA/CPRA)

If you are a California resident, you may have the right to request: (a) access to the categories and specific pieces of personal information we collected about you; (b) deletion of personal information (subject to certain exceptions); and (c) correction of inaccurate personal information. You may also have the right to opt out of the “sale” or “sharing” of personal information as those terms are defined by California law.

Sale/Sharing: We do not sell personal information. We also do not share personal information for cross-context behavioral advertising based on sensitive health data.

To exercise applicable rights, contact us using the information above. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf as permitted by law.

Children’s privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or transmission is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Third-party links

The Site may contain links to third-party websites (for example, mapping services or social platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” above indicates when this Policy was last updated. Changes will become effective when posted on this page.

How to contact us

If you have questions about this Privacy Policy or our privacy practices, contact:
DLP Vision Group
4849 Van Nuys Blvd, #202A, Sherman Oaks, CA 91403
Phone: (310) 773-1280
Email: info (at) myretinahealth.com